Support Team
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Does Bree charge any hidden fees?
Nope! You work hard for your money and should know where every penny is going. In this article, we break down a list of fees that Bree charges so that you know exactly what you're paying. Members...
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How do I disconnect my bank?
Firstly, do you have an open or outstanding application for advance with Bree? Yes: Unfortunately, you cannot modify your bank information while you have an open or outstanding application. We su...
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Can I apply for a cash advance if I have a joint or shared bank account?
Currently, we only allow one active Bree account per bank account, including joint and shared bank accounts. We are working on supporting these accounts in the future. For now, if you have a joint ...
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Do you offer payment plans?
If you're having issues repaying your advance, we do offer payment plans to help you manage your outstanding balance. Simply reach out to our Customer Support team so they can enable this feature f...
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How do I contact Support?
You can reach our customer support team by logging in to your Bree account and navigating to app.trybree.com/support. Alternatively, you can email info@trybree.com to get in touch.
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An error occurs when I submit my application
If you can't submit an application because you can't login to your bank or you can't connect a bank card, please read these articles: I can't connect my bank account. I can't connect my debit card...
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I can't connect my bank account.
How to link your bank account: On the home page, click on "Connect Account" or "Reconnect Bank". On the page titled "Securely Connect Your Bank Account", click the "Next" button. We use a data pro...
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I can't connect my debit card.
How to link your debit card: On the home page, click on "Connect Card" You can also navigate to the settings page. Under the "Bank" section, there should be an option to click "Connect Debit" Ente...
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Why was my application not approved?
Unfortunately, we can't approve every application we receive. Here are some possible reasons why your application may not have been approved: Outstanding Balance - You haven't paid back a previous...
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What are your hours of operation?
We operate 24/7! Our cash advance service is available around the clock because we understand the importance of being there for you whenever you need us. Please note, our Support team is also here ...