Two-Factor Authentication (2FA) adds an extra layer of security to your account. It's a quick way for us to make sure it's really you before any sensitive changes are made.
When you'll see 2FA
You don't need 2FA just to log in. We'll only ask you to confirm it's you when:
- You're connecting or reconnecting a debit card → we'll send a one-time code by text to the phone number on your account.
- You're changing your phone number → we'll send a one-time code to your registered email first, then a second code by text to your new number to confirm it.
Just enter the code we send, and you're all set!
Why it matters:
- Secure access: it adds a second "lock" for the changes that matter most.
- Peace of mind: your info and funds stay protected.
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Confirms it's you: especially when updating your account details or payment info.
Quick tip:
Make sure your app is up to date. Older versions may still use the older text-only flow, and updating fixes most 2FA hiccups.
Still stuck?
Can't find your code? Can I receive my code another way?
Changed your phone? I don't have access to my phone number
For anything else, Contact Support. We're happy to help!