Most connection errors are quick to fix. Find yours below.
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You can't log in to your bank
Confirm your username and password by logging in on your bank's own app first. If your bank asks for 2FA, keep its app open and approve the prompt. -
You changed your bank login, or your account was disconnected
Re-link your account: How do I update or re-link my bank account? -
The screen is stuck loading, or says "something went wrong"
Make sure you're on the latest app version (how to update), then close and reopen Bree and try again. Still glitchy? Troubleshoot app errors or crashes. If your bank is briefly down, wait 30 minutes. -
Your bank is on the list, but still won't connect
Some banks don't fully support Bree even when they appear in the list. Check here: Is my bank supported by Bree? -
Your RBC or Desjardins card has no CVV
Some RBC and Desjardins debit cards don't have a CVV, which can block the connection. This is one of the most common reasons cards won't add — here's exactly what to do: What if my debit card doesn't have a CVV? -
Your card failed a validation check
Bree performs a few checks to make sure your debit card is active and able to support transactions. A connection may fail if your card is expired, your billing address doesn't match what your bank has on file, or your card can't send or receive funds. If your card is active and the details are correct, try connecting another eligible Canadian Visa or Mastercard debit card. -
You saw a small $0.01 or $1.01 charge
This is a temporary card verification check, not a real charge. Learn more: Why am I seeing a small charge from Bree? -
Your card still won't add.
Please use a Canadian Visa or Mastercard debit card linked to a bank account. Credit and prepaid cards won't work.
Still need help? Take a screenshot of the error and send it to our support team.