Connection errors usually happen when:
- Your bank is temporarily unavailable
- You’ve entered incorrect login details
- Your bank account or debit card is unsupported
- You recently changed your online banking credentials
Try these troubleshooting steps:
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Double check your credentials
- Make sure your username and password are correct
- Try logging in directly through your bank’s website or app to confirm
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Wait and try again later
- Banks sometimes have brief outages or maintenance windows — give it 30 minutes and try again
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Switch browsers
- Try using a different browser like Chrome or Firefox
- Clear your cookies and refresh the page
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Use your banking app if prompted
- Some banks require additional verification (like 2FA) through their mobile app — keep it open during the connection process
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Make sure your card is supported
- If you're connecting a debit card, it must be a Canadian Visa or Mastercard debit linked to a bank account
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For RBC and Desjardins cards with no CVV
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Check out what to do if your card has no CVV
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Still need help? Take a screenshot of the error and send it to our support team.